FAQs

Trade/Wholesale Customers
Purchase Casa Mia Products
Casa Mia operates as a wholesale business, supplying direct-to-trade and retail, however, we also sell to consumers in a limited capacity. Trade customers can register for an account by clicking here.
Order Trade Catalogue
Catalogues for the Casa Mia range are available for existing trade customers by clicking here. For new trade customers, you will first need to register for an account by clicking here.
Visit Showroom
Trade customers can arrange to visit our showrooms by clicking here. We also have the option of virtual interactive showrooms for customers who are unable to travel.
Consumers
Faulty Product
If your product has developed a fault and is still within its warranty period, please speak to the place of purchase first who will advise in line with their own individual terms and conditions. If the place of purchase is no longer trading or is unable to assist you further, then please contact our consumer support team by "clicking here".
Order Replacement Parts
We keep a limited stockholding of parts for many of our product lines across each of our brands. To order a replacement part, please contact our consumer support team by "clicking here".
Instruction Manuals
If you are needing support with setting up your product, please refer to the support guides found in the "customer service" section of each brand site, alternatively, follow the relevant link: "Instruction Manuals".
Warranty
All of our Casa Mia products are built to last and come with a standard 1-year warranty, with a limited warranty when you register your product by “clicking here” (also includes details of full warranty terms).
Maintaining & Using my Casa Mia
In the support section of our website there is a ‘Care & Maintenance’ page.